Privacy Policy

1. Who we are (Data Controller)

Fixi is a home appliance diagnostic service via video call with artificial intelligence, which also connects users with repair technicians.

Data Controller: Loris Ostojic — VAT number 05223940239. For any privacy questions, you can write to us at lorisostojic05@gmail.com.

2. What data we collect

Depending on how you use Fixi, we process:

• Diagnostic data: type of appliance, brand, description of the problem, and the messages you exchange with the AI assistant.
• Camera images: during the session, the frames you capture are sent for analysis to the AI. We don't save videos or frames: they are processed and then discarded.
• Email: if you choose to receive the report by email or to be contacted by a technician.
• Data for requesting a technician: name, phone number, city, and postal code, which we share with technicians in your area so they can contact you.
• Payment data: payments are handled by Stripe. We don't see or store your card details; we only record the payment outcome.
• Reviews: the rating and comment you leave about a service.
• If you're a technician: first name, last name, email, phone, city, postal code, specializations, and experience you provide when signing up.

3. Why we use it

• To provide you with the diagnosis and generate the report.
• To send you the report by email, if you request it.
• To connect you with a technician in your area, if you request it.
• To manage payment for the service.
• To improve the service (aggregate statistics and feedback).

The legal basis is the performance of the service you request and, where applicable, your consent.

4. The camera

Camera access is used only during the diagnostic session and only to show the AI what you point it at. Frames are analyzed in real time and are not stored on our systems. You can turn off the camera at any time during the session.

5. Third-party services

To function, Fixi relies on providers who process certain data on our behalf:

• Anthropic — the artificial intelligence that analyzes images and talks with you.
• Stripe — payment management.
• Supabase — the database where we store sessions, service requests, and technician data.
• Resend — sending emails (reports, notifications to technicians).
• Vercel — hosting for the service.

Each provider processes data according to its own privacy policy.

6. How long we keep your data

We keep session data, service requests, and technician data for as long as necessary to provide the service and comply with legal obligations. You can ask us to delete your data at any time.

7. Your rights

You have the right to access your data, correct it, request its deletion or restrict its use, and to object to processing. To exercise these rights, write to us at lorisostojic05@gmail.com.

For data deletion only, you'll find the steps, the list of deleted data, and timeframes on the data deletion request page.

8. Minors

Fixi is not intended for children under 16, and we do not knowingly collect their data.

9. Changes to this policy

We may update this policy. In case of significant changes, we'll note it on this page by updating the date above.

10. Contact

For any questions about privacy or your data: lorisostojic05@gmail.com.