Data Deletion Request

Which app does this page refer to

This page concerns the Fixi — Appliance Diagnosis application, developed and published by Loris Ostojic, and the Fixi website. It applies both to users of the diagnosis service and to technicians registered in the network.

Fixi has no accounts or registration: there's no profile to delete from the app. Data deletion must be requested by writing to us, as explained below.

How to request deletion

1. Send an email to lorisostojic05@gmail.com with the subject "Fixi Data Deletion".
2. In your message, include the details you gave us, so we can find your information: the email address you used to receive the report and, if you requested a technician's visit, also your name, phone number, and postcode.
3. Specify whether you want to delete all your data or only part of it (for example, just the service request).
4. You'll receive a confirmation email once the deletion has been carried out.

No form is needed, and the request is free.

What data gets deleted

At your request, we remove the following from our systems:

• the diagnosis session: appliance, brand, problem description, the conversation with the AI assistant, and the generated report;
• your email address, if you provided it to receive the report;
• the service request: name, phone, email, city, and postcode shared so a technician could contact you;
• any review (rating and comment) left after a service visit;
• for registered technicians: the entire profile, including first name, last name, email, phone, city, postcode, specializations, and experience.

Camera images don't appear in this list because they're never saved: frames are analyzed during the session and immediately discarded, so there's nothing to delete.

What data is kept, and for how long

• Payment records — these are handled by Stripe and must be kept for legally required accounting and tax purposes, even after other data is deleted. They don't contain your card details, which we never see or store.
• Aggregated, anonymous statistics — for example, "how many diagnoses involved a washing machine." These can't be traced back to you and are kept indefinitely.
• Data already shared with a technician — if you requested a service visit and a technician accepted the job, they've already received your contact details to call you. We delete the request from our systems, but the technician is an independent controller of the data they received: for that data, you need to contact them directly. On request, we can provide you with their contact details.

Outside of these cases, we don't apply any additional retention period: data is permanently deleted.

How long it takes

We respond to and complete deletion within 30 days of receiving the request, as required by the European General Data Protection Regulation (GDPR).

Other rights over your data

Besides deletion, you can ask to access your data, correct it, restrict its use, or object to its processing. You'll find the full picture in the privacy policy. For any request, write to lorisostojic05@gmail.com.